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Conversational AI Blog

(Beginner) Tutorials, Guides and FAQs on Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.

Welcome to my conversational AI developer blog. As a developer advocate for Google, I'm the bridge between Google's engineering team and you; chatbot developers, UI/UX designers, conversational experts, linguists, and contact center engineers.

—Lee Boonstra, www.leeboonstra.dev
by Lee Boonstra in Videos on

Bots Brasil 2021 - How to Set Up Your Conv...

It appears that most organizations employing conversational platforms, like chatbots and voicebots, rarely use analytics. This is a missed opportunity since a well-designed and smart use of analytics can be crucial to improving the customer experience.
In this session Lee Boonstra, Developer Advocate for Conversational AI @ Google, and author of the book: The Definitive Guide to Conversational AI with Dialogflow & Google Cloud will guide you through all the different kinds of data you can consider monitoring in your conversational analytics.
You will learn how to collect data from your voice and chatbots, and more importantly: how to translate all of your collected data into actual actions to improve conversational implementations.

Lee Boonstra

Lee Boonstra

Lee Boonstra is a conversational AI developer advocate and applied AI engineer at Google. In this role, she is focusing on Dialogflow, Contact Center AI & Speech technology. She is a public speaker and a published author.

Lee Boonstra

Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.

Lee lives in Amsterdam, the Netherlands, and is a rainbow mommy.

My book

The Ultimate Guide to Conversational Analy...

It seems that most organizations that use chat and / or voice bots still make little use of co...

Disclaimer: The opinions stated here are my own, not those of my company. - 2021 ® Lee Boonstra