(Beginner) Tutorials, Guides and FAQs on Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.
Contact centers are a valuable source of untapped data that holds the key on how to improve business. Learn how call centers at Optus, Telus, and Verizon improved customers’ experiences and agent capabilities by gathering insights with the power of AI to delight their customers. With Dialogflow CX and Agent Assist, businesses can handle more concurrent chats and reduce customer wait times, providing a better customer experience.
Lee Boonstra is a software engineer and advocate for the Cloud office of the CTO at Google, a diverse team of highly experienced engineers and technologists, working on behalf of the Cloud CEO, whose mission is to foster market-disrupting collaborative innovation between Google and the world's most ambitious organizations. Expertise in AI & Voice, Lee is a public speaker and a published author for O'Reilly and Apress.
Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.
Lee lives in Amsterdam, the Netherlands, and is a rainbow mommy.