LeeBoonstra.dev

Accelerate building enterprise level conversational experiences. Building chat and voice bots next gen with Dialogflow CX

Type: Breakout
Time: 30min - 45min
Level: Beginner, Novice
Audience: Engineers, Existing Dialogflow users

When mentioning; Conversational AI at Google, many people will think of the Google Assistant or Machine Learning. But we actually work a lot with enterprise customers as well. This session will share some of the learnings while working with so many businesses to improve customer care. Where the world was before, and how we are now entering the next generation of Conversational AI.

In this session, Lee Boonstra, developer advocate at Google, will give you an indepth overview of the new Google tool: Dialogflow CX. What’s the difference between both tools and how does it work.

Disclaimer: The opinions stated here are my own, not those of my company. - © 2020 Lee Boonstra