(Beginner) Tutorials, Guides and FAQs on Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.
With both Dialogflow and Actions Builder, you can build conversations for the Google Assistant. The main reason for choosing Dialogflow Essentials over Actions Builder is because Dialogflow ES is part of Google Cloud and comes with enterprise terms & conditions, SLA’s and support. When you want to build multi-channel virtual agents (bots that support Google Assistant and or social media chatbots), then Dialogflow Essentials is the tool you want to pick. Dialogflow ES has direct integration with the Actions on Google framework. Dialogflow is a mature tool, largely used by the community.
Actions Builder works best for simple use cases that let users get things done quickly. It has consumer terms and conditions.
Lee Boonstra is a conversational AI developer advocate and applied AI engineer at Google. In this role, she is focusing on Dialogflow, Contact Center AI & Speech technology. She is a public speaker and a published author.
Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.
Lee lives in Amsterdam, the Netherlands, and is a rainbow mommy.