Conversational AI Blog

(Beginner) Tutorials, Guides and FAQs on Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.

Welcome to my conversational AI developer blog. As a developer advocate for Google, I'm the bridge between Google's engineering team and you; chatbot developers, UI/UX designers, conversational experts, linguists, and contact center engineers.

—Lee Boonstra, www.leeboonstra.dev
by Lee Boonstra in FAQs on

When to Use Dialogflow vs. Actions Builder?

With both Dialogflow and Actions Builder, you can build conversations for the Google Assistant. The main reason for choosing Dialogflow Essentials over Actions Builder is because Dialogflow ES is part of Google Cloud and comes with enterprise terms & conditions, SLA’s and support. When you want to build multi-channel virtual agents (bots that support Google Assistant and or social media chatbots), then Dialogflow Essentials is the tool you want to pick. Dialogflow ES has direct integration with the Actions on Google framework. Dialogflow is a mature tool, largely used by the community.

Actions Builder works best for simple use cases that let users get things done quickly. It has consumer terms and conditions.

Lee Boonstra

Lee Boonstra

Lee Boonstra is a conversational AI developer advocate and applied AI engineer at Google. In this role, she is focusing on Dialogflow, Contact Center AI & Speech technology. She is a public speaker and a published author.

Lee Boonstra

Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.

Lee lives in Amsterdam, the Netherlands, and is a rainbow mommy.

My book
by Lee Boonstra in FAQs on

Is Dialogflow HIPAA Compliant?

Yes. Health Insurance Portability and Accountability Act (known as HIPAA, as amended, includin...

by Lee Boonstra in FAQs on

How Does Pricing Work for Dialogflow CX?

With Dialogflow CX, you pay per session. A session is a conversation between an end-user and a...

by Lee Boonstra in FAQs on

How Does Pricing Work for Dialogflow Essen...

Dialogflow Essentials has a free trial. The pay-as-you-go version is based on the number of re...

by Lee Boonstra in FAQs on

When Should I Use Dialogflow Essentials vs...

When you are a freelancer, start-up, or small business, when you are building a single chat or...

Disclaimer: The opinions stated here are my own, not those of my company. - 2021 ® Lee Boonstra