Conversational AI Blog
(Beginner) Tutorials, Guides and FAQs on Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.
Welcome to my conversational AI engineering blog. As a SWE and advocate for Google, I build a lot of cool stuff, and I'm the bridge between Google's engineering team and you; chatbot developers, UI/UX designers, conversational experts, linguists, and contact center engineers.
CCAI Insights Demo by Lee Boonstra, Contac...
With Contact Center AI Insights, business stakeholders and QA compliance teams can analyze and monitor customer service interactions and patterns in their contact center data.
It gives businesses insights into the topics that are being discussed by their end-users. You can monitor how those conversations have been handled by the service agent through transcripts, caller sentiment detection, silence detection, entity identification, and topic modeling.
CCAI Insights is a core piece of the Google Contact Center AI product suite that enables Contact Center management to make data driven business decisions and improve customer experience.
Lee Boonstra
Lee Boonstra is a software engineer and advocate for the Cloud office of the CTO at Google, a diverse team of highly experienced engineers and technologists, working on behalf of the Cloud CEO, whose mission is to foster market-disrupting collaborative innovation between Google and the world's most ambitious organizations. Expertise in AI & Voice, Lee is a public speaker and a published author for O'Reilly and Apress.
Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.
Lee lives in Amsterdam, the Netherlands, and is a rainbow mommy.
Improving Customer Experiences With Conver...
Contact centers are a valuable source of untapped data that holds the key on how to improve bu...
Using CCAI Insights to Better Understand C...
Contact centers are a valuable source of untapped data that holds the key on how to improve bu...
Speaker ID Demo Integrated in Dialogflow CX
With Speaker ID you can leverage biometric voice identification to identify and verify users i...
Conversational AI @ NEXT 2021
GoogleCloudNext is coming soon on Oct 12-14. I’m sharing what I am most excited about and why...