Dialogflow CX Build a Retail Virtual Agent, Hands-on Tutorial - 1 of 4.

In this tutorial, you will learn how to build a chatbot and voicebot from scratch using Dialogflow CX, a Conversational AI Platform (CAIP) for building conversational UIs. Dialogflow CX can implement virtual agents, like chatbots, voice bots, phone gateways and can support multiple channels in over 50 different languages.

In this Dialogflow CX tutorial series, you will learn how to build a retail virtual agent from scratch with Dialogflow CX as part of the Ultimate Chatbot Tutorials. This video series also acts as video documentation of all the features of Dialogflow CX.

This codelab video will guide you how to build a website chatbot for a retail. The fictional business we are building the chatbot for is called: G-Records. We will be building an e-commerce chatbot that can be integrated with your website or multiple platforms.

At the end of this video, you can use the chatbot, to order shirts or music or you can ask about your order status. Dialogflow CX is part of Google Cloud Contact Center AI Platform. (CCAI Platform)

What you’ll learn
You will learn the benefits of Dialogflow CX compared to Dialogflow ES by doing! It includes the following concepts:

  • How to create a Dialogflow CX virtual agent within Google Cloud
  • Learn how to build a chatbot from scratch
  • Learn how to design conversational flows
  • Learn how to create flows
  • Learn how to create entities
  • Learn how to create intents
  • Learn how to create pages and transition pages with state handlers
  • Learn how to transition pages with intent routes
  • Learn how to transition pages with parameters & condition routes
  • Learn how to return conditional responses with system functions
  • Learn how to create fallback messages
  • Learn how to use the simulator
  • Learn how to create test cases & test coverage

0:00 - Intro
2:06 - Introducing the Ultimate Chatbot Tutorial Series
2:24 - What is Dialogflow CX?
3:55 - Difference between Dialogflow ES vs Dialogflow CX
5:55 - Build a retail virtual agent from scratch using Dialogflow CX
9:07 - Getting started with the Dialogflow CX Codelab
12:29 - Reusable Components in Dialogflow
14:24 - Demo of the Retail Virtual Agent
14:29 - Dialogflow CX Visual Builder
19:28 - Conversational Design Guidelines - Best Practices
20:27 - Dialogflow CX for different teams
22:09 - Environment Setup
22:18 - Create a Google Cloud Project
23:20 - Enable the Dialogflow API
25:26 - Create a new Dialogflow CX Agent
27:06 - Location Settings
29:25 - Flows
30:38 - Agent Settings and Access Control
32:00 - Machine Language Settings
33:15 - NLU Types - Standard vs Advanced NLU
37:13 - Create Flows
39:40 - Simulator in Dialogflow CX
40:22 - Default Start Flow
43:00 - Adding rich responses using Custom Payload
45:50 - Dialogflow Messenger
47:44 - Entity Types
48:02 - What are Entity Types in Dialogflow CX
50:58 - Custom Entities vs System Entities
56:18 - Regexp Entities
57:47 - Intents
1:06:03 - Summary of DIalogflow CX
1:06:32 - Next Episode Details and Outro

The codelab shown in this video can be found here.

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Disclaimer: The opinions stated here are my own, not those of my company. - 2022 ® Lee Boonstra