What Is Google Cloud Conversational AI?

Google Cloud Conversational AI is a collection of conversational AI tools, solutions and APIs, both designers and developers can use:

• Conversational AI Platforms (CAIP)
  • Dialogflow ES for building small to medium, and simple to moderately complex virtual agents. (Console)
  • Dialogflow CX for building large and complex virtual agents. (Console)
• Contact Center Solutions
  • Contact Center AI (CCAI) for automating conversations in contact centers. (Console)
  • CCAI Platform a Contact Center as a Service (CCaaS).
  • CCAI Insights for processing and identifying call drivers and sentiment. (Console)
  • Agent Assist for supporting human agents during calls and chats by providing real-time assistance. (Console)
  • Dialogflow CX for building virtual agents in contact centers. (Console)
• Language and Voice processing APIs
  • Speech-to-Text (STT) for transcribing spoken voice to text. (Console)
  • Text-to-Speech (TTS) for synthesizing written text to human voice.
  • Text-to-Speech Custom Voice allows you to train a custom voice model using your own studio-quality audio recordings to create a unique voice.
  • Natural Language for understanding text.
  • Translation for translating text.
• Related Products
  • Business Messages Delight customers and drive results right from Google Search, Maps, and brand-owned channels. (Console)
  • Google Assistant Actions on Google is a development platform for the Google Assistant. It allows the third-party development. (Console)
  • Looker Dialogflow Analytics Parser Block