Is Dialogflow HIPAA Compliant?
Yes. Health Insurance Portability and Accountability Act (known as HIPAA, as amended, including by the Health Information Technology for Economic and Clinical Health — HITECH — Act), Google Cloud Platform supports HIPAA compliance, and so does Dialogflow Essentials pay as you go and Dialogflow CX.
When creating or updating Dialogflow Agents, be sure to avoid including PHI or security credentials anywhere in your agent definition, including Intents, Training Phrases and Entities.
You can read more about HIPAA compliance at: https://cloud.google.com/security/compliance/hipaa/
About the Author
Lee Boonstra is an AI Software Engineer & Advocate in the Google Cloud Office of the CTO (Applied Innovation Factory). They specialize in secure multi-agent systems, frontier LLMs, and voice technology. Lee is the author of reference books for O'Reilly and Apress, and the viral Kaggle/Google Prompt Engineering whitepaper.