LeeBoonstra.dev

Conversational AI Blog

(Beginner) Tutorials, Guides and FAQs on Chatbots, Voice Bots, Dialogflow Essentials and Dialogflow CX.

Welcome to my conversational AI developer blog. As a developer advocate for Google, I'm the bridge between Google's engineering team and you; chatbot developers, UI/UX designers, conversational experts, linguists, and contact center engineers.

—Lee Boonstra, www.leeboonstra.dev

CCAI Insights Demo by Lee Boonstra, Contac...

With Contact Center AI Insights, business stakeholders and QA compliance teams can analyze and monitor customer service interactions and patterns in their contact center data.

It gives businesses insights into the topics that are being discussed by their end-users. You can monitor how those conversations have been handled by the service agent through transcripts, caller sentiment detection, silence detection, entity identification, and topic modeling.

CCAI Insights is a core piece of the Google Contact Center AI product suite that enables Contact Center management to make data driven business decisions and improve customer experience.

Lee Boonstra

Lee Boonstra

Lee Boonstra is a conversational AI developer advocate and applied AI engineer at Google. In this role, she is focusing on Dialogflow, Contact Center AI & Speech technology. She is a public speaker and a published author.

Lee Boonstra

Lee wrote a book for O’Reilly: Hands-on Sencha Touch 2 and lately: the Definitive Guide to Conversational AI with Dialogflow and Google Cloud for Apress.

Lee lives in Amsterdam, the Netherlands, and is a rainbow mommy.

My book

Using CCAI Insights to Better Understand C...

Contact centers are a valuable source of untapped data that holds the key on how to improve bu...

The Definitive Guide to Conversational AI With Dialogflow & Google Cloud. for Building Complex Chatbots, Voicebots and Telephony Agents.

The Definitive Guide to Conversational AI ...

After I wrote my first book (Hands-on Sencha Touch 2 — O’Reilly), people always asked me if I ...

Disclaimer: The opinions stated here are my own, not those of my company. - 2021 ® Lee Boonstra