Using CCAI Insights to Better Understand Customers
Contact centers are a valuable source of untapped data that holds the key on how to improve business. Understanding what customers are saying at scale allows business teams to effectively manage and invest resources to make product and services better. Contact Center AI Insights provides the tools and models to tap into contact center data to really hear everything customers are saying.
About the Author
Lee Boonstra is an AI Software Engineer & Advocate in the Google Cloud Office of the CTO (Applied Innovation Factory). They specialize in secure multi-agent systems, frontier LLMs, and voice technology. Lee is the author of reference books for O'Reilly and Apress, and the viral Kaggle/Google Prompt Engineering whitepaper.