Dialogflow CX - the Future of Customer Care for Emerce Next 2020

Talk “The Future of Customer Care” for Emerce Next 2020

Dialogflow CX is a separate product that will coexist with Dialogflow Essentials. When you are an enterprise customer building a large & complex chatbot platform or contact center customer experience when data regionalization is crucial for you (because of GDPR) or your conversation requires lots of turn-taking turns and dialogue branches, Dialogflow CX is the tool to use.

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Disclaimer: The opinions stated here are my own, not those of my company. - 2021 ® Lee Boonstra