Get Started With Dialogflow & Contact Center AI on Google Cloud
Google ConversationalAI expert Lee Boonstra explains how to build Enterprise Chatbots and Telephony (CcaaS CallCenter) Agents using Dialogflow, CCAI and other GoogleCloud Serverless services. Courtesy of ServerlessTO.
About the Author
Lee Boonstra is an AI Software Engineer & Advocate in the Google Cloud Office of the CTO (Applied Innovation Factory). They specialize in secure multi-agent systems, frontier LLMs, and voice technology. Lee is the author of reference books for O'Reilly and Apress, and the viral Kaggle/Google Prompt Engineering whitepaper.